@article{hubert2020analyzing, title = "Analyzing and Visualizing Government-Citizen Interactions on Twitter to Support Public Policy-making", author = "Hubert, Roc{\'\i}o B and Estevez, Elsa and Maguitman, Ana and Janowski, Tomasz", journal = "Digital Government: Research and Practice", volume = "1", number = "2", pages = "1--20", year = "2020", publisher = "ACM New York, NY, USA", url = "https://dl.acm.org/doi/abs/10.1145/3360001", }